Terms and Conditions

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Terms & Conditions 

 
All hired equipment 

Paying a booking fee shows that you intend to hire a product and service from us and are therefore entered into a contract as laid out on your initial booking form you have read and signed understanding these terms and condition.

It is your responsibility to notify your venue and/or wedding/party planner that you have booked us. 

We are happy to liaise with them if they have any questions.

It is the responsibility of the client to provide a safe working environment for the event. 

If this is not available, the full amount will remain payable. 

This includes:

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· Sufficient access is available for the unloading and positioning of the equipment.

· The venue has the required access and area required to allow the equipment to be set up safely. and have enough space to work.

· The area where the equipment is to be set up is clean and clear from anything that may cause injury or damage to the equipment or participators. We reserve the right to refuse to perform or operate the equipment if we believe the venue is unsuitable or unsafe.

· We will not be held responsible for any obstruction, nuisance, or interference.

· Some of our  equipment we provide weigh more than 100kg when fully loaded. I.e ice cream bike and  mobile carts, please bear this in mind when considering a possible location. We can possibly manage a step, but not a whole flight of stairs. Please inform us if there are any steps/stairs at the venue upon booking. As 

· Please ensure that any doorways or access points are at least 1m wide. The bike is 2.1 meter's long, please bear this in mind.

· We also request that an electric power supply (normal plug socket is close to where we are setting up, we provide extension leads.

Participants Behavior

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It is at our discretion as to whether the service should be closed down and if this is the case, the full fee will be payable. This includes:

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· The participants are acting in an abusive or aggressive manner.

· The participants are being under the influence of drugs or intoxicated with alcohol.

· The conditions are proving to be too dangerous.

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Weather Conditions

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In the event of us being prevented from serving due to inclement weather conditions, such as snow, wind, rain, or any circumstances beyond our control, 

the bike can be positioned inside, please bear this in mind. 

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Should you not provide a suitable, alternative, indoor space for the equipment to be positioned inside then the full fee shown, shall still be payable.

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Public Liability Insurance

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We carry public liability insurance for 5 million pounds, and it is subject to the terms and conditions of this contract being complied with. 

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Financial Settlement

We ask that a booking fee to be paid at the time of booking with the remaining balance paid at least 6 weeks before the event date.
 

If the balance of the payment has not been paid within the specified time, then we have the right to cancel the booking and withhold the booking fee..
 

If you wish to make an alternative payment arrangement, then please feel free to discuss this when you speak to us at the time of booking.
 

If an item is cancelled after an invoice has been raised then the original booking fee will be forfeited, 

a further booking fee will be required to hold the remaining dates

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Payments can be made by bank transfer, cash or by cheque (made payable to Melanie Payne

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Cancellations

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Any cancellations must be received at this office in writing and the following cancellation apply:

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· Booking fee are non-refundable

· Booking Fee are non-transferable

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Changes to this contract

Any changes to the booking must be notified in writing and these hire terms and conditions are integral with the details outlined on this contract.

30-Day Debt Protocol

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